Responsible Gambling

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain. Previous results do not determine future results, and a losing streak does not make a win more likely. You should only gamble with money you can afford to lose after your essential living costs and other financial commitments have been met.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment rather than an investment. Do not use rent, mortgage payments, bills, food money, savings, borrowed money or credit intended for important expenses to gamble. If losing the amount would cause stress or difficulty, it is more than you should spend.

Practical habits for safer gambling

• Set a budget before you play and stop when the budget has been used.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending where possible.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape a problem.
• Never chase losses by increasing your bets or continuing longer than planned.
• Do not borrow money or sell possessions to fund gambling.
• Keep a record of your gambling activity if you need a clearer view of your spending and time.
• Balance gambling with work, study, family, social activities, exercise and other interests.

A win is not a reason to increase your spending, and a loss is not a reason to continue. If you notice that your plans are changing while you play, pause and reassess. Walking away is always an available choice.

Recognise signs that gambling may be causing harm

Gambling harm can develop gradually. It may affect your finances, relationships, work, study, health and emotional wellbeing. You do not need to wait until a serious crisis before asking for help. Early support can make it easier to regain control.

Warning signs may include

• Spending more time or money gambling than you intended.
• Trying to win back money you have lost.
• Increasing the amount or frequency of your bets to achieve the same excitement.
• Feeling restless, irritable or anxious when you try to stop.
• Hiding gambling, deposits, losses or debts from family and friends.
• Borrowing money, using credit or selling belongings to continue gambling.
• Missing work, study, appointments or family responsibilities because of gambling.
• Arguing with people close to you about your gambling.
• Using gambling to cope with stress, loneliness, sadness, boredom or other problems.
• Feeling guilty, hopeless or distressed after gambling, but continuing anyway.
• Thinking about gambling when you should be concentrating on other activities.
• Neglecting sleep, health, relationships or everyday responsibilities.

If any of these signs sound familiar, take immediate practical steps. Stop playing, withdraw any available balance where appropriate, remove access to saved payment methods, and activate a break or self-exclusion. Tell someone you trust what is happening and ask them to help you follow your plan. Reviewing your bank statements and household budget can also help you understand the effect gambling is having.

Do not try to recover losses through more gambling. Losses cannot be reliably recovered by continuing, and further play can increase the financial and emotional impact. A qualified financial counsellor or gambling support professional can help you make a plan without judgement.

Support, safety and legal responsibilities

Support is available if gambling is affecting you or someone close to you. You can speak with a qualified gambling counsellor, financial counsellor, health professional or trusted person. In Australia, gambling support services may differ between states and territories, so choose a recognised service that is available where you live. Gambling Help Online and local state or territory services may provide information, counselling and referral options.

If gambling has contributed to thoughts of self-harm, immediate danger or a personal crisis, stop gambling and seek urgent help from emergency services or a crisis support service in your location. Your safety is more important than any account, balance or gambling activity.

Protecting young people and other people in your household

• You must not allow another person to use your account.
• If you are under the legal age to gamble, do not create an account or use the service.
• Keep passwords, payment details and account access private.
• Use parental controls, device restrictions and password protection to reduce the risk of access by children.
• Do not leave an active account or gambling screen accessible to other people.

You are responsible for providing accurate information and complying with the laws that apply where you are located. Australian gambling rules and available support arrangements can vary by state or territory and by the type of service being used. Check the relevant local requirements and the applicable Maxispin Casino terms before gambling.

For questions about an account control, break, self-exclusion or responsible gambling concern, use the support options made available through the website. Keep a record of your request and any reference information provided. Maxispin Casino may apply checks, restrictions or other measures where required to support safer gambling and meet applicable legal or regulatory obligations.

Responsible gambling is a shared responsibility, but you do not have to manage a concern alone. The safest step is to stop when gambling is no longer enjoyable, ask for help early and use every available tool to protect your time, money and wellbeing.